If you have a Trion World account change your pass now!

NuclearMessiah · 25 Aug 2014

They have been breached and several players are reporting that someone is trying to buy an ArcheAge Archeum Founders Pack ($150) on their accounts. I got the e-mail that someone tried and failed on my account 15 mins ago.

Daleon · 26 Aug 2014

I've had the Rift authenticator on my account since Rift came out. Also deleted all my saved payment methods so no way for anyone to charge anything with my account.

Zib · 28 Aug 2014

I read that they were not breached but it was massive keylogger spam trying to get in via passwords from other sites.

NuclearMessiah · 28 Aug 2014

Zib said: ↑

I read that they were not breached but it was massive keylogger spam trying to get in via passwords from other sites.
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Good thing I just went straight to their site versus clicking any links lol.

NuclearMessiah · 28 Aug 2014

Official News on the subject

Trion Points To Poor Password Protection For ArcheAge Security Breaches

PC

Aug 26, 2014

No matter how many times it’s said, not everyone gets the message to use different strong passwords for different games and logins. This past weekend the ArcheAge beta forums began seeing reports of credit card information being used to purchase unauthorized Founder’s packs.

Today Trion responded on the ArcheAge forums in a post by CM Scrapes:

Let us start by saying this very clearly: Trion Worlds’ security has not been compromised in any way. There has been absolutely no breach in Trion’s servers.

What happened in the last few hours is sadly nothing new: every day, bots obtain user credentials from various unprotected sites around the Internet, build lists of login and passwords, and try them on Trion’s servers (along with many other sites). If players consistently use simple or repeated passwords across different online services, these bots may get access to their accounts. Because of the current momentum around ArcheAge, hundreds of millions of such attempts were made from well over a million different IP addresses in the last few weeks, only a fraction of which ended up being successful today.

The team has already started providing refunds and all players affected by fraudulent charges will be automatically refunded within the next few hours today.

As previously mentioned, this type of issue is recurrent in the online world and Trion has actually been working on a solution to address this particular problem for a while now. Coincidentally, starting Thursday, we are adding a new security feature to Glyph to help keep player accounts safe: when players log in from a new computer or a place that we haven’t seen them log in from before, they’ll be asked to verify that it really is them logging in, by entering a code emailed to their account’s primary email address.

Trion Worlds encourages all players to update their existing passwords and to make sure to use different, secure passwords for across the Internet. Players can go here to update their account information immediately, including their passwords and login information: https://session.trionworlds.com/login. If you believe that this has happened your account and have any questions, please contact Trion Customer Support as soon as possible: https://support.trionworlds.com/

According to this response there is currently no widespread leak within Trion’s security system. Trion urges players in ArcheAge and any other game to change their passwords and use unique passwords for each service or game you play.
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Zib · 28 Aug 2014

Ya that was the one I read, lol

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If you have a Trion World account change your pass now!

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